1. Set Up Fees

Set up fees are an additional cost to establish your package or membership with your chosen provider.  If the advertised fees seem unusually or extremely low, ask the provider if there are any additional fees. You don't want to feel locked into a service provider if you paid a high set-up cost.

 2. Low Fees, but Uncapped    Management Costs 

Uncapped case management and/or administrative costs can occur in stances of lower fees.  This could be fees charged for calling the service provider, yet they don't show, or being charged for an item that is clearly the service provider's responsibility.  Always ask the provider about management costs before you agree.  

 3. Flexible Pricing 

With a smaller budget you may be tempted to consider flexible pricing, assuming your budget is going a 'longer way'.  Unfortunately, this could be the most expensive as you are then charged 'additional' costs for extra items or services.  Before agreeing to this term, it is best to understand what the flexible options consist of, are logical and clear, and you know exactly what you will be charged. 

 4. Paying for Choice 

Is there a surcharge for using your preferred service provider?  There shouldn't be.  However, you may find that your service provider may charge an additional fee for using a service that isn't one they have a financial agreement with.   

We appreciate how important it is for you to be in control of your life and your finances.  The same should be said for choosing a Home Care Provider. Make sure you check what is exactly in your Home Care Package and what your expenses will include.  Also, check your service agreement for all the details and ensure you understand these.

“Professional, friendly, knowledgeable with such a willingness to help.  There was no fuss, they just got on with the job at hand. My thanks willingly given.”

- Margaret