This means you will initially enter the system under the current home care package rules and then transition to the rules of the new system, starting on 1 November 2025.
We understand that the transition and new processes can be confusing. To help, we’ve created an easy-to-understand factsheet that highlights the key information you need to know and provides a clear overview of what’s changing.
This factsheet explains the updates to Support at Home for transitional participants. Inside, you’ll find details about new service categories, co-contribution rates, important changes, and answers to your most frequently asked questions, making it simpler to understand what lies ahead.