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Understanding Support At Home

Support At Home

Discover everything you need to know about Support At Home and what it could mean for you!
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What's new?

Australians can now receive up to $78K in funding each year, and further funding for assitive technology, home modifications and more.

When?

From 1 November 2025, the Support at Home program replaced the Home Care Packages and Short-Term Restorative Care schemes.

Who will it affect?

All will be impacted but rules are different for Grandfathered & Transitional participants. Learn more below!

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Get the Quick Guide!

Simple to read information about all the important changes to home care funding, including new service categories, fees & costs, how co-payment works and more!
Get your guide

Need to know

5 Important changes that may impact you

Care management fees will be capped at 10% and you will no longer pay package management.

Instead, you'll pay a higher all-inclusive hourly rate for each service, and most will enjoy an overall benefit of more service hours available each month.

Download our quick guide for more
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Over 8 funding levels, you can get up to $78k each year to help age independently at home.

You may also receive up to

  • $15k for Assistive Technology
  • $15k for Home Modifications
  • $12k for Restorative Care; and
  • $25k for End of Life supports

Clinical, Independence and Daily living are new service categories - each with different fees.

Clinical services are paid in full by your home care funding, so you'll have no out-of-pocket fees. Service under the Independence & Daily Living categories will require some co-payment, and the amount varies depending on whether you are a full pensioner, part pensioner or self-funded retiree.

Download the Quick Guide for more on fees

From 1 November, all new participants now pay some fees towards the cost of home support services.

However, the rules are different depending on whether you are:

  • A Grandfathered participant -if you were approved for home care before 12 September 2024  you won't need to pay fees any under Support At Home if you weren't already. If you were paying some fees you, you'll be no worse off. 
  • A Transitional participant - if you were approved for a home care package after 12 Sept 2024 and before 1 November 2025, you will transition to the new Support At Home scheme and be required to pay some fees towards your care.
See our factsheets below for more details

A simpler pathway to apply for aged care funding with all funding assessments are now completed by a Single Assessment workforce

The new system aims to simplify the aged care process by providing a single, consistent assessment, even as needs change. Start by signing up with My Aged Care and requesting an assessment.

Visit www.myagedcare.gov.au
Call 1800 200 422 

Mon - Fri 8am - 8pm
Saturday 10am - 2pm

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Get Started

Are you a Grandfathered or a Transitional participant?

Use these factsheets to easily under the rules for Grandfathered and Transitional participants, so you can understand how you'll be affected.

Grandfathered participants are those approved for a home care package before 12 Sept 2024, including those currently on the waitlist.

Transitional participants are those approved for a home care package after 12 Sept 2024 and before 1 November 2025.

Open factsheets here:

For Transitional Participants For Grandfathered Participants
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Your questions answered

Get your most common questions answered in this easy-to-read factsheet on Support At Home.

Get factsheet

There's more!

Even more helpful resources

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Is your provider talking to you about Support At Home?

If not, maybe it's time to talk to us. We'd love to help!

Call now on 1300 254 326

 

Email our team