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Pricing

Understanding the cost of home care under Support at Home

Our team are here to help you get more out of your funding, each day!
Learn about our home care services
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All-inclusive pricing & less upfront fees under Support at Home – adding up to more hours of service for most people!

 

About Support at Home fees & charges

Learn more about Support at Home
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Care management fees capped at 10%

Support At Home introduces a cap on care management fees, which will be no higher than 10% of your total quarterly funding package.

What it covers: Care management fees pay for your provider to set up your care plan, help with your budget, coordinate your services and oversee reviews in case your funding requirements & needs change.

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No package management fee

The biggest savings under Support at Home is the removal of package management fees, which were previously as much as 15% of your funding package.

What's new: Under Support at Home, clients will no longer have to pay this charge, freeing up more funding for direct care services. Instead, any admin & compliance costs will only be charged on services you use, under the new all-inclusive hourly service costs. 

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All inclusive hourly rates

All providers must now include all fees & charges into the hourly cost of delivering care on their pricelists.

What it covers: Your fees cover service delivery as well as admin & government regulatory compliance. This user-pays system means you’ll only pay for invoice claims & admin on the services you use.

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What do your care service fees pay for?

Support worker wages

At Age Up, we pay our support workers under the industry SCHADS Award, ensuring our team are paid fairly for the wonderful work they do each day in the community.

Business support, insurance & PPE

Our quality assurance, financial and privacy & security protocols meet the highest standards, and our team and clients are protected to ensure service excellence, and peace of mind for all.

Superannuation & benefits

All staff are provided appropriate levels of annual, personal & sick leave and we meet our obligations to contribute to their superanuations funds.

Travel time & mileage

We pay our team for the travel time required to reach a client service our clients, and cover mileage costs to ensure they are appopriately reimbursed on costs associated with travel.

Training, meetings & breaks

We invest in the quality of service through training & upskilling programs, and enable our team to attend relevant meetings to improve team connection and client servicing. Break times are a given!

How we support you

Discover our care support services

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Service to support independent living

Your Companion can provide help personal care and activities of daily living to ensure your health, wellbeing and freedom to remain living your way.

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Service to help you stay connected

With home care support, you can continue with your favourite hobbies and activities, and get help with communications to ensure you stay in touch.

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Free home care advisory service

At any stage of your home care journey, we can provide individual advice to help you. Learn more about our help and resources, or book to speak to our friendly Home Care specialists.

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Factsheet: How to compare home care providers

Use this easy-to-follow factsheet for tips on comparing and finding a home care provider that is right for you.

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Factsheet: Understanding fees and pricing

Learn about how pricing is proportioned and where your money is really spent

Get in touch

Book a free consultation with your local  home care expert for straight forward advice and to discuss your individual situation.

Call us on:

1300 254 326

Our approach

We believe in home care that's as individual as you, so you Live Your Way

Connected

Ongoing communications comes as standard at Age Up Health, with regular check-ins to keep you, and your family, in the loop at all times.

Clear

We keep it simple with clear fees, the same friendly faces each time we visit & flexibility to make changes anytime.

Responsive

Speak directly to your care partner. We provide you with direct mobile access, so you can always get the help you need.

Close by

Our own support workers and care team are locals just like you, so we're never far away when you need us.

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Prefer to speak with one of our home care specialists?

Call now 1300 254 326

We'll ask questions to understand your needs, and provide tailored advice based on your individual circumstance. 

Drop Us a Line

Meet our NDIS support service team

Our local NDIS team loves what they do

It doesn’t feel like work – I love working with a variety of people seeing them reach their goals

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Belinda
NDIS Support worker

I feel supported to offer the very best of care to my clients, enhancing their quality of life and maintaining their independence.

Caroline

Caroline
NDIS Support worker

I love working with clients in a positive, fun way while taking into account their interests and promoting independence.

Kerry
NDIS Support Worker

It's great to be able to share a laugh and a smile.

Carol

Carol
NDIS Support Worker