Shifts less than 2 hours in length are charged at a higher rate
| Services (per hour) | Standard | Saturday | Sunday |
| Care Companion | $73.50 | $94.20 | $113.30 |
| Allied Health | $150 | N/A | N/A |
Your Care Manager oversees planning and coordination of your care and services with nursing case reviews & clinical team support.
We manage your fund including paying your bills for services, handling government admin, financial reporting & more.
We invest in upskilling and training our Care Companions, and providing employer programs so you receive the best care.
We provide regular customer communications to keep you up to date about your care and any changes to the Home Care Package Program.
We ensure your personal records are maintained using appropriate security and privacy measures
Your Companion can provide help personal care and activities of daily living to ensure your health, wellbeing and freedom to remain
living your way.
With Home Care support, you can continue with your favourite hobbies and activities, and get help with communications to ensure you
stay in touch.
At any stage of your Home Care journey, we can provide individual advice to help you. Learn more about our help and resources, or book to speak to our friendly Home Care specialists.
Exit fee – if you decide to move on from a service you are not happy with, some may charge you a fee to leave.
Setup fee – just getting started with some providers can mean paying a set up fee for your service.
Basic daily fee – this is an out-of-pocket amount some Home Care Package providers charge you
directly.
Surcharges – be aware some providers add 10-15% for every service provider they arrange to help, such as gardeners.
Travel fees – adding a cost per kilometre that your carer travels to your home is another common added extra.
Care management surcharges – some Home Care Package providers limit the number of Care Management (CM) hours you can
use each month, and charge by the hour for additional time, including phone calls!
Cancellation fees – if you need to cancel a planned visit from your carer for some reason, some providers even charge
extra for that. Be sure to ask about the policy for cancelling a shift.
Contact us today to find out how we can support you and your loved ones.