Shifts less than 2 hours in length are charged at a higher rate
|Services (per hour)||Standard||Saturday||Sunday|
Exit fee – if you decide to move on from a service you are not happy with, some may charge you a fee to leave.
Setup fee – just getting started with some providers can mean paying a set up fee for your service.
Basic daily fee – this is an out-of-pocket amount some Home Care Package providers charge you directly.
Surcharges – be aware some providers add 10-15% for every service provider they arrange to help, such as gardeners.
Travel fees – adding a cost per kilometre that your carer travels to your home is another common added extra.
Care management surcharges – some Home Care Package providers limit the number of Care Management (CM) hours you can use each month, and charge by the hour for additional time, including phone calls!
Cancellation fees – if you need to cancel a planned visit from your carer for some reason, some providers even charge extra for that. Be sure to ask about the policy for cancelling a shift.